FREQUENTLY ASKED QUESTIONS
WHAT IF I NEED TO CANCEL MY TOUR?
WILL RAIN / STORMS AFFECT MY TOUR?
We believe the weather really adds to the atmosphere of a tour. If there is rain, please bring an umbrella and or raincoat, and enjoy the tour. Tours will only be cancelled if conditions become dangerous – we will notify you in these circumstances close to the tour time.
I'M SICK/UNWELL AND MY TOUR IS TONIGHT....
If you are unable to attend because of covid or other illness, please try to find someone else to use your tickets. If you are unable to do this, please email the reason for cancellation and your booking number to firstname.lastname@example.org.
WHICH TOURS ARE ACCESSIBLE?
Please read the individual disability access information for each tour. Some tours are not suitable for guests who use mobility aids or cannot walk for extended periods of time.
Tours are not suitable for children under 10 years.
Parents and guardians are advised that this tour features strong content in the form of true historic information and tales delivered through storytelling. The stories may include gruesome and macabre material including murders, crimes, violence, deaths, executions and suicide. The stories can be frightening, scary and distressing especially for young children.
All children under and including the age of 15 must be accompanied and supervised by an adult.
WHERE DO I ENTER MY PROMO CODE?
“Do you have a promo or gift certificate code?”
If it is a discount on the whole booking, please enter in the Extra Information field, in the section labelled:
“Add promo or discount code”
Having further issues? Please contact us on 0401 666 441 or at email@example.com
I LOVED IT! HOW DO I PROVIDE FEEDBACK AFTER MY TOUR?
WILL I RECEIVE A CONFIRMATION?
Yes! Confirmations are sent automatically to your nominated email. All messages will come from our parent company, Historic Australia.
If you do not receive please check your Spam folder… Still not there? Email firstname.lastname@example.org.
ARE THERE TOILETS AVAILABLE ON MY TOUR?
Most of our sites have no toilet facilities available. Please ensure you use facilities elsewhere prior to your tour starting.
WHAT DO I NEED TO BRING ON MY TOUR?
- Clients must be wearing flat-soled enclosed shoes. Thongs, sandals and high heels will not be permitted on tour.
- If there is rain, please bring an umbrella and or raincoat, and enjoy the tour.
Evening Cemetery Tours:
- Each guest is required to bring their own torch. Torch apps on smart phones are suitable.
CAN I MAKE CHANGES TO MY BOOKING?
WHAT IS THE STARTING POINT FOR MY TOUR?
I'M LOST!! WHERE DO I PARK FOR MY TOUR?
It is illegal to be in a cemetery between dusk and dawn each day, unless operating under a site licence like we do. While waiting for the tour to start, or if you arrive early, please DO NOT wait inside the cemetery, please wait outside the gates at the allocated meet location. The cemetery will also be locked up during the tours, therefore no parking is permitted inside the cemetery.
WHAT IF I AM RUNNING LATE OR MISS THE START OF THE TOUR?
Our tours start dead on time! If you are running late and miss the start of the tour, we will not be able to accommodate you. We recommend you DO NOT attempt to catch up to the group.
Please contact our office on email@example.com and we will respond during office hours.
WHAT IS THE LEVEL OF FITNESS REQUIRED ON MY TOUR?
Majority of our tours only require a low – moderate fintess ability. Some may require you to traverse steep hills or some stairs, so please check the accessibility information for each tour to be sure!
WHAT DO I NEED TO SHOW AT CHECK-IN?
HOW BIG WILL THE TOUR GROUP BE?
Our tour groups have a minimum of 2 people. Each tour has their own maximum size as below:
CBD & Cemetery Tours – 30
Coach Tours – 52
DO YOU ACCEPT CONCESSION CARDS?
Historic Australia accepts seniors, pensioners, DVA and university students. We also accept companion cards, who are welcome on tour free of charge when accompaning their charge.
Customers will be asked to produce concession cards at check-in. If you have a Companion Card, please click here for more information.
HELP! I ENTERED THE WRONG EMAIL OR PHONE NUMBER!
AM I ALLOWED TO TAKE PHOTOS OR FILM ON TOUR?
You are allowed to photograph whilst on tour. We do ask that you refrain whilst the guide is speaking to avoid distraction.
Filming and/or voice recording is strictly not permitted.
IS THERE A DRESS CODE? CAN I WEAR A COSTUME?
DO YOU RUN PRIVATE OR CUSTOMER TOURS?
Note: Groups must be a minimum size of 20. If your group is smaller, we will need a minimum financial commitment based on 20 attendees.